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Gear rack

Torchmate Hardware discussion forum
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joepatty
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Gear rack

Post by joepatty » Wed Oct 28, 2020 2:06 pm

Where can you find the gear rack for the TM 1, TM 2 and TM 3

Thanks

AJNess822
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Re: Gear rack

Post by AJNess822 » Thu Oct 29, 2020 2:31 pm

Best Place is to go directly to Lincoln Electric.
Lincoln Accumove 3
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Re: Gear rack

Post by adbuch » Fri Oct 30, 2020 3:17 am


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joepatty
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Re: Gear rack

Post by joepatty » Sat Oct 31, 2020 11:21 am

I ordered two 61 inch gear racks and one spur gear from torchmate, when I got the order there was only one gear rack and the spur gear. Torchmate is blaming UPS.
UPS said torchmate as the shipper has to make a claim. So I 'am out one gear rack.

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djreiswig
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Re: Gear rack

Post by djreiswig » Sat Oct 31, 2020 5:39 pm

Was the package torn open when you received it? If it was, then they need to file a claim. Then, hopefully they will make it right either way.
2014 Bulltear (StarLab) 4x8
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Re: Gear rack

Post by adbuch » Sun Nov 01, 2020 12:09 am

joepatty wrote:
Sat Oct 31, 2020 11:21 am
I ordered two 61 inch gear racks and one spur gear from torchmate, when I got the order there was only one gear rack and the spur gear. Torchmate is blaming UPS.
UPS said torchmate as the shipper has to make a claim. So I 'am out one gear rack.
Yes - even if the package was damaged in shipping by UPS, the original shipper (Torchmate) will need to file the claim. Most shippers (myself included) insure to value to protect against damage or loss. In a case like yours, it is always best to take photos of the shipping box (if damaged) as these serve as proof and are often required by the insurer in order to successfully complete a claim. If there was no damage to the box and they actually did not pack the second rack, then Torchmate should and most likely make it right.

Also most shippers weigh the outgoing packages to calculate the shipping cost before creating the shipping label and turning the package over to UPS. UPS will have a record of the weight, and if the package you received had a recorded weighed less than the actual weight would be for qty. 2 gear racks plus the spur gear, then that fact would be additional evidence of a mistake on the part of the Torchmate shipping department.
David

joepatty
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Re: Gear rack

Post by joepatty » Mon Nov 02, 2020 10:54 am

I can’t find a weight from UPS. Sent photos to Torchmate they said that UPS damaged the shipment then taped up the cardboard tube as torchmate only uses nails and screws on there shipments. I was hoping that someone knows where I can get a gear rack beside Torchmate.

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Re: Gear rack

Post by ScottRa » Mon Nov 02, 2020 1:18 pm

Ran across this a while back, but know nothing about them.
http://www.automation4less.com/rack_pinion.htm

Scott

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Re: Gear rack

Post by adbuch » Tue Nov 03, 2020 7:43 am

Regardless of the fault (UPS or Torchmate) Torchmate is responsible for insuring the shipment and filing an insurance claim to reach a settlement and ship you a replacement (or partial refund) at no expense to you. Believe me - I have been thru this many times.
David

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djreiswig
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Re: Gear rack

Post by djreiswig » Tue Nov 03, 2020 10:45 am

Search the tracking number on ups site. I think it should show the weight.
2014 Bulltear (StarLab) 4x8
C&CNC EtherCut
Mach3, SheetCam, Draftsight
Hypertherm PM65
Oxy/Acetylene Flame Torch
Pneumatic Plate Marker, Ohmic, 10 inch Rotary Chuck (in progress)

joepatty
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Re: Gear rack

Post by joepatty » Tue Nov 10, 2020 3:06 pm

I just ordered another gear rack from Torchmate. I hope I get it this time.

6 cylinder puller
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Re: Gear rack

Post by 6 cylinder puller » Wed May 05, 2021 11:22 pm

i would have canceled the payment on your card i had to do this with truck parts because the package was open when i got it and parts were missing they kinda told me well sorry about your luck and i said well i am sorry for your luck cause i am not paying for parts and service you didn't deliver. So i don't have to pay. Its not my fault you put a metal piece in a soft paper package. They changed there tune

AREA
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Re: Gear rack

Post by AREA » Thu May 06, 2021 10:15 am

For sure, cancel the payment with your credit card. That always gets them providing you with some attention to resolve the issue.

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