The new SmartSYNC plasma cutting system

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Re: The new SmartSYNC system

Post by HypHyDef »

mechanicjon wrote: Mon Feb 21, 2022 3:06 am These units are available to order in the US correct? Has anyone received a SYNC unit? I'm waiting for some feedback from real world use. No first time SYNC video's on YouTube. No real world reviews. Just Hypertherms videos and advertisement type videos. No thread post anywhere that I can find?
Here is a link you can use to check out Rae Ripple, who used the SYNC system on a large scale project. As more examples come I can share them here.


You can get a better look at the car on her facebook page.
https://www.facebook.com/search/top?q=rae%20ripple
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Re: The new SmartSYNC system

Post by weldguy »

HypHyDef wrote: Mon Feb 21, 2022 8:57 am
mechanicjon wrote: Mon Feb 21, 2022 3:06 am These units are available to order in the US correct? Has anyone received a SYNC unit? I'm waiting for some feedback from real world use. No first time SYNC video's on YouTube. No real world reviews. Just Hypertherms videos and advertisement type videos. No thread post anywhere that I can find?
Here is a link you can use to check out Rae Ripple, who used the SYNC system on a large scale project. As more examples come I can share them here.


You can get a better look at the car on her facebook page.
https://www.facebook.com/search/top?q=rae%20ripple
That's certainly a positive story but I believe he was looking for a real world review. She is sponsored by Hypertherm so this one doesn't count, we need normal people buying the machine and paying for the consumables out of pocket for a real world review. These are so new it will take some time for real world reviews, only oem's and sponsored folks have been working with these up to this point we just need to be patient. I have heard from oem's that the SYNC systems work really, really well under every condition except with the Finecut cartridge. From what I hear the Finecut cartridges can't compete with the standard Duramax Finecut setup in terms of cut quality and consumable life and that the cartridges are done in a few minutes. That's the only real world feedback i have received.
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Re: The new SmartSYNC system

Post by mechanicjon »

weldguy wrote: Mon Feb 21, 2022 12:46 pm
HypHyDef wrote: Mon Feb 21, 2022 8:57 am
mechanicjon wrote: Mon Feb 21, 2022 3:06 am These units are available to order in the US correct? Has anyone received a SYNC unit? I'm waiting for some feedback from real world use. No first time SYNC video's on YouTube. No real world reviews. Just Hypertherms videos and advertisement type videos. No thread post anywhere that I can find?
Here is a link you can use to check out Rae Ripple, who used the SYNC system on a large scale project. As more examples come I can share them here.


You can get a better look at the car on her facebook page.
https://www.facebook.com/search/top?q=rae%20ripple
That's certainly a positive story but I believe he was looking for a real world review. She is sponsored by Hypertherm so this one doesn't count, we need normal people buying the machine and paying for the consumables out of pocket for a real world review. These are so new it will take some time for real world reviews, only oem's and sponsored folks have been working with these up to this point we just need to be patient. I have heard from oem's that the SYNC systems work really, really well under every condition except with the Finecut cartridge. From what I hear the Finecut cartridges can't compete with the standard Duramax Finecut setup in terms of cut quality and consumable life and that the cartridges are done in a few minutes. That's the only real world feedback i have received.
Thanks for the info. For me finecuts where it's at. I'll just sit back and wait.
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Re: The new SmartSYNC system

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That's certainly a positive story but I believe he was looking for a real world review. She is sponsored by Hypertherm so this one doesn't count, we need normal people buying the machine and paying for the consumables out of pocket for a real world review. These are so new it will take some time for real world reviews, only oem's and sponsored folks have been working with these up to this point we just need to be patient. I have heard from oem's that the SYNC systems work really, really well under every condition except with the Finecut cartridge. From what I hear the Finecut cartridges can't compete with the standard Duramax Finecut setup in terms of cut quality and consumable life and that the cartridges are done in a few minutes. That's the only real world feedback i have received.
Just to be clear, Hypertherm works with many influencers and none of them are paid to give good reviews. Why would anyone risk their reputation by doing that? However, you are correct that these systems are new and it will take time for others to start talking about the system. I'm glad to hear that you are hearing good things and the same things we are hearing from OEM's. If there is any issues with finecut we'll hear about it and work on making that better.
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Re: The new SmartSYNC system

Post by rdj357 »

I reached out to my contact in marketing to see if any assistance was available for me to get my hands on a couple adapters and some cartridges to use with my existing 45XP, 65, and 85. I intended to get them in use asap and have them available to show at my workshops. Unfortunately I was told that the marketing budget for this product line for the year is spent. Several years ago Hypertherm sent me a handheld and a machine demo torch to use in classes and I'm certain I've sold a hundred of their units as a result. I will order these pieces myself in order to remain fluent in the current product lines. I can't teach it if I don't have it in my hands. I am skeptical that there are issues with the FineCut cartridges - I use FineCut exclusively for 10 gauge and under so I'll be putting them to the test as soon as I can get them here and have some time to test them.
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Re: The new SmartSYNC system

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rdj357 wrote: Tue Feb 22, 2022 8:47 am I reached out to my contact in marketing to see if any assistance was available for me to get my hands on a couple adapters and some cartridges to use with my existing 45XP, 65, and 85. I intended to get them in use asap and have them available to show at my workshops. Unfortunately I was told that the marketing budget for this product line for the year is spent. Several years ago Hypertherm sent me a handheld and a machine demo torch to use in classes and I'm certain I've sold a hundred of their units as a result. I will order these pieces myself in order to remain fluent in the current product lines. I can't teach it if I don't have it in my hands. I am skeptical that there are issues with the FineCut cartridges - I use FineCut exclusively for 10 gauge and under so I'll be putting them to the test as soon as I can get them here and have some time to test them.
Good morning Robert, Thanks for all the work you are doing teaching and keeping up to date with the latest technology. Unfortunately we are pretty limited in the marketing with what we have available to us to send out. I'm looking forward to hear about your tests with the FineCut, and if you do come across any issues reach out so we can help resolve it. On a positive note some will appreciate your review more if we do not send out the consumables to you as they believe this will taint your review. So good or bad, we are all looking forward to hearing your results.
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Re: The new SmartSYNC system

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HypHyDef wrote: Tue Feb 22, 2022 7:55 am
Weldguy wrote:That's certainly a positive story but I believe he was looking for a real world review. She is sponsored by Hypertherm so this one doesn't count, we need normal people buying the machine and paying for the consumables out of pocket for a real world review. These are so new it will take some time for real world reviews, only oem's and sponsored folks have been working with these up to this point we just need to be patient. I have heard from oem's that the SYNC systems work really, really well under every condition except with the Finecut cartridge. From what I hear the Finecut cartridges can't compete with the standard Duramax Finecut setup in terms of cut quality and consumable life and that the cartridges are done in a few minutes. That's the only real world feedback i have received.
Just to be clear, Hypertherm works with many influencers and none of them are paid to give good reviews. Why would anyone risk their reputation by doing that? However, you are correct that these systems are new and it will take time for others to start talking about the system. I'm glad to hear that you are hearing good things and the same things we are hearing from OEM's. If there is any issues with finecut we'll hear about it and work on making that better.
I am sorry, I did not intend to insinuate that Hypertherm was paying for good reviews, not what I meant at all. I respect Hypertherm and don't expect that they would even consider that. All I meant was that Rae receives free products. I expect Rae's review is honest and true, it just isn't a "real world review" is all I was getting at. It's going to take time for the general public to get these and put them to work.
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Re: The new SmartSYNC system

Post by acourtjester »

Seems like apples and oranges she is using a 65 amp hand held on auto body thickness metal. Most here are using CNC controlled torches.
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Re: The new SmartSYNC system

Post by adbuch »

acourtjester wrote: Tue Feb 22, 2022 9:01 pm Seems like apples and oranges she is using a 65 amp hand held on auto body thickness metal. Most here are using CNC controlled torches.
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Re: The new SmartSYNC system

Post by HypHyDef »

acourtjester wrote: Tue Feb 22, 2022 9:01 pm Seems like apples and oranges she is using a 65 amp hand held on auto body thickness metal. Most here are using CNC controlled torches.
No doubt that her use is not going to cover all user applications, I was just simply trying to offer one of the few reviews of the SYNC products that is available at this time. As soon as I or anyone here has a review of the system that more closely matches what you want to see and hear we'll make sure to post them.
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Re: The new SmartSYNC system

Post by HypHyDef »

I am sorry, I did not intend to insinuate that Hypertherm was paying for good reviews, not what I meant at all. I respect Hypertherm and don't expect that they would even consider that. All I meant was that Rae receives free products. I expect Rae's review is honest and true, it just isn't a "real world review" is all I was getting at. It's going to take time for the general public to get these and put them to work.
I appreciate you clarifying your comment, Hypertherm most certainly would never consider paying for good press. I'm still not understanding why her use of the SYNC system isn't considered "real world" though. while it might not be a CNC mechanized application, she was still able to cut that entire car with one cartridge with some life left in it. That seems pretty real world to me. The fact that the system and consumables were donated to her for review doesn't change the way the system functions. However, I 100% agree that in time more and more people will have the system in hand and let us all know how they feel about them, the good and the bad.
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Re: The new SmartSYNC system

Post by rdj357 »

HypHyDef wrote: Tue Feb 22, 2022 9:18 am
rdj357 wrote: Tue Feb 22, 2022 8:47 am I reached out to my contact in marketing to see if any assistance was available for me to get my hands on a couple adapters and some cartridges to use with my existing 45XP, 65, and 85. I intended to get them in use asap and have them available to show at my workshops. Unfortunately I was told that the marketing budget for this product line for the year is spent. Several years ago Hypertherm sent me a handheld and a machine demo torch to use in classes and I'm certain I've sold a hundred of their units as a result. I will order these pieces myself in order to remain fluent in the current product lines. I can't teach it if I don't have it in my hands. I am skeptical that there are issues with the FineCut cartridges - I use FineCut exclusively for 10 gauge and under so I'll be putting them to the test as soon as I can get them here and have some time to test them.
Good morning Robert, Thanks for all the work you are doing teaching and keeping up to date with the latest technology. Unfortunately we are pretty limited in the marketing with what we have available to us to send out. I'm looking forward to hear about your tests with the FineCut, and if you do come across any issues reach out so we can help resolve it. On a positive note some will appreciate your review more if we do not send out the consumables to you as they believe this will taint your review. So good or bad, we are all looking forward to hearing your results.
I just ordered an adapter, a couple Mechanized FineCut cartridges, and one each Mechanized 45, 65, and 85 cartridge. I’ll get my legal tablet out and keep track of the pierces and cut inches as well as material cut on each and see how it goes!
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Re: The new SmartSYNC system

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"I just ordered an adapter, a couple Mechanized FineCut cartridges, and one each Mechanized 45, 65, and 85 cartridge. I’ll get my legal tablet out and keep track of the pierces and cut inches as well as material cut on each and see how it goes!"

That's great news, looking forward to your results.
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Re: The new SmartSYNC system

Post by SegoMan DeSigns »

rdj357 looking forward to your review.

Like posted above why is a 65 amp consumable being used on thin sheet metal hand or otherwise? Hello Heat Warp. :HaHa

It would appear Hypertherm is using esoteric buzz words like "influencers" to market to the "Me"crowd while ignoring the bulk of their user base. Where is the cost per cut breakdown on the old vs the new? By my numbers it is going to be an expensive system to run. (You did not respond to that - why?)

This is 3/4 plate that was cut at 85 Amps on the Duramax system, I did all of that and whole lot more on $10 worth of consumables :Yay

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Re: The new SmartSYNC system

Post by HypHyDef »

SegoMan DeSigns wrote: Wed Feb 23, 2022 1:07 pm rdj357 looking forward to your review.

Like posted above why is a 65 amp consumable being used on thin sheet metal hand or otherwise? Hello Heat Warp. :HaHa

It would appear Hypertherm is using esoteric buzz words like "influencers" to market to the "Me"crowd while ignoring the bulk of their user base. Where is the cost per cut breakdown on the old vs the new? By my numbers it is going to be an expensive system to run. (You did not respond to that - why?)

This is 3/4 plate that was cut at 85 Amps on the Duramax system, I did all of that and whole lot more on $10 worth of consumables :Yay
SegoMan DeSigns, You seem to be upset and looking for reasons to start an argument. I'm not sure why but let me try and clear this up. We have been using "influencers" as well as job shops, large scale manufactuers and businesses across many industries to help us test these systems. As you can imagine, the ones that have the ability to turn around and give their thoughts on the system the quickest are the ones who are in smaller shops and those who cater to social media. We have not "ignored the bulk of our user base" far from it. We respect and value all of our users and it's unfortunate that we can not make every person happy all the time. As more and more data comes out about our new SYNC systems you and every other business owner or priviate citizen will have the ability to make decisions on what systems you want to use. We certainly hope that you will be enjoying the Duramax torch and consumables for the next decade or more until you have to decide. As soon as i have more direct data to answer your questions I will absolutely post them here for you.
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Re: The new SmartSYNC system

Post by beefy »

HypHyDef wrote: Wed Feb 23, 2022 1:28 pm
SegoMan DeSigns wrote: Wed Feb 23, 2022 1:07 pm rdj357 looking forward to your review.

Like posted above why is a 65 amp consumable being used on thin sheet metal hand or otherwise? Hello Heat Warp. :HaHa

It would appear Hypertherm is using esoteric buzz words like "influencers" to market to the "Me"crowd while ignoring the bulk of their user base. Where is the cost per cut breakdown on the old vs the new? By my numbers it is going to be an expensive system to run. (You did not respond to that - why?)

This is 3/4 plate that was cut at 85 Amps on the Duramax system, I did all of that and whole lot more on $10 worth of consumables :Yay
SegoMan DeSigns, You seem to be upset and looking for reasons to start an argument. I'm not sure why but let me try and clear this up. We have been using "influencers" as well as job shops, large scale manufactuers and businesses across many industries to help us test these systems. As you can imagine, the ones that have the ability to turn around and give their thoughts on the system the quickest are the ones who are in smaller shops and those who cater to social media. We have not "ignored the bulk of our user base" far from it. We respect and value all of our users and it's unfortunate that we can not make every person happy all the time. As more and more data comes out about our new SYNC systems you and every other business owner or priviate citizen will have the ability to make decisions on what systems you want to use. We certainly hope that you will be enjoying the Duramax torch and consumables for the next decade or more until you have to decide. As soon as i have more direct data to answer your questions I will absolutely post them here for you.
Randy,

I'm sorry but what I see from you is what I often see from politicians. They dodge the very important questions while focusing on trying to make the other party look bad.

Personally, so far all I see is "printer cartridge revenue", and Hypertherm taking the choice away from the customer to use EITHER the cartridge system or use a torch that takes individual consumables.
Segoman mentioned something very important, which you seem to have ignored, i.e. "Where is the cost per cut breakdown on the old vs the new?" That's exactly the type of thing I would like to know too.
And of course that's assuming everything goes perfectly with the cutting. A glitch in the system and the torch dives and the nozzle gets contaminated, change the cartridge. A blob of piercing slag is contacted and the nozzle is contaminated, etc, etc, new cartridge.
Drag nozzles are pretty foolproof as you can't accidentally touch the nozzle on flat sheet.

All I've ever heard about the Duramax torches is reduced consumables costs and increased cut life and quality. Segoman backed that up with the example of what he cut on a $10 nozzle. You need to expect there's going to be some reaction to what so far appears to be a new system that is going to cost heaps more to run.

If you can give some Duramax vs cartridge cut cost comparisons that will go a long way to shutting up people like myself and Segoman. We just want to see all the reasons why it makes sense to move to the expensive throw away cartridge system. Yes I know we can move to another manufacturer but many of us don't want to >> if << you can prove the cartridge system will not cost any more to run, or it has some other benefits that make the increased cost worthwhile. Dumb operators and "convenience" are nothing that personally would sway my decision, because if they can't change a nozzle without screwing it up, how are they going to be able to do anything else.

You are the Hypertherm rep. and should look at the hard questions as an opportunity to sell the systems
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Re: The new SmartSYNC system

Post by rdj357 »

I only wish my brand new 85 was a SYNC so I could get a feel of the full system. I bought a new 85 just before Christmas so my Duramax torch that I've used on my 65 for 10 years plugged right in.

I am disappointed that the Duramax won't work with the SYNC power unit. I have sent dozens of owners over the last several years shopping for a 45XP and told them to avoid the horrid DuraLock machine torch (it's stuck at 45 amps max and full length) and told them instead to get a Duramax torch separately. That way, should they decide to upgrade to a larger power unit in the future the torch will plug right in. Now I have to adjust that advice as it won't work with those new units anymore.
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Re: The new SmartSYNC system

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Contacted my hypertherm agent and asked if they would take back my standard consumable (unused & still boxed) and swap them for cartriges of the same value.

Was happy to wear a restocking fee

Short answer are you kidding?
Granted im Australia but Hyperthem could offer a swap deal

That would go a long way with assisting in a changeover
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Re: The new SmartSYNC system

Post by HypHyDef »

beefy wrote:Randy,

I'm sorry but what I see from you is what I often see from politicians. They dodge the very important questions while focusing on trying to make the other party look bad.

Personally, so far all I see is "printer cartridge revenue", and Hypertherm taking the choice away from the customer to use EITHER the cartridge system or use a torch that takes individual consumables.
Segoman mentioned something very important, which you seem to have ignored, i.e. "Where is the cost per cut breakdown on the old vs the new?" That's exactly the type of thing I would like to know too.
And of course that's assuming everything goes perfectly with the cutting. A glitch in the system and the torch dives and the nozzle gets contaminated, change the cartridge. A blob of piercing slag is contacted and the nozzle is contaminated, etc, etc, new cartridge.
Drag nozzles are pretty foolproof as you can't accidentally touch the nozzle on flat sheet.

All I've ever heard about the Duramax torches is reduced consumables costs and increased cut life and quality. Segoman backed that up with the example of what he cut on a $10 nozzle. You need to expect there's going to be some reaction to what so far appears to be a new system that is going to cost heaps more to run.

If you can give some Duramax vs cartridge cut cost comparisons that will go a long way to shutting up people like myself and Segoman. We just want to see all the reasons why it makes sense to move to the expensive throw away cartridge system. Yes I know we can move to another manufacturer but many of us don't want to >> if << you can prove the cartridge system will not cost any more to run, or it has some other benefits that make the increased cost worthwhile. Dumb operators and "convenience" are nothing that personally would sway my decision, because if they can't change a nozzle without screwing it up, how are they going to be able to do anything else.

You are the Hypertherm rep. and should look at the hard questions as an opportunity to sell the systems
I'm not trying to avoid any questions, but I can't give you what I don't have. All I can say is waiting for more people to come out and give their opinions is all that can be done at this point. So if it's better for me to just keep saying lets wait and see then that's what I'll keep saying. Hypertherm obviously doesn't want you or anyone to have to choose to move away to another manufactuer but of course as you said that is an option if you feel our systems no longer meet your standards or fit in with your budget. We believe we are making the best system we can for our customers and believe that will be evident as time rolls by and more people are seeing the benefits. It's unfortunate that the focus has been on the cartridge and not on the intelligent system, The true benefit of the SYNC system is the ability to simplify ordering, simplify stocking and to use the system to monitor your consumable life per job, saving downtime, time spent on errors, having to stop in the middle of a job to change out consumables. Those are the things that SYNC aims to lesson for our customers. If you are just one guy in your garage and not worried about overhead then I agree this system doesn't address those concerns for you, not you specifically but anyone who is in that catagory. We should have done a better job marketing the system for it's strengths and not spent so much time on the cartridge. As we get further from launch you will see and hear more about the system and any benefits or weaknesses. I know that doesn't address all your concerns, and as soon as I can I will try and do that.
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Re: The new SmartSYNC system

Post by HypHyDef »

34by151 wrote: Thu Feb 24, 2022 5:06 am Contacted my hypertherm agent and asked if they would take back my standard consumable (unused & still boxed) and swap them for cartriges of the same value.

Was happy to wear a restocking fee

Short answer are you kidding?
Granted im Australia but Hyperthem could offer a swap deal

That would go a long way with assisting in a changeover
I'm sorry to hear that you didn't get the answer you were looking for, I would think you are way better off selling your consumables rather than trying to give back to us for a credit, and then paying shipping to send to us.
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Re: The new SmartSYNC system

Post by weldguy »

Ok, I am confused, I think this topic is getting off track.

Since when was just one guy in a garage not concerned about overhead Randy? Maybe you have never been 1 guy in a garage trying to earn a living, but those guys are extremely cost conscious. That's the entire premise of this topic, the fact that this SYNC system is supposed to save money.

So to be clear, Hypertherm doesn't have cost comparison analysis available to the public on consumables that were designed to save money over the previous consumables?
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Re: The new SmartSYNC system

Post by 34by151 »

HypHyDef wrote: Fri Feb 25, 2022 10:20 am [I'm sorry to hear that you didn't get the answer you were looking for, I would think you are way better off selling your consumables rather than trying to give back to us for a credit, and then paying shipping to send to us.
I think this is a very poor attitude from Hypertherm.
What I translate your comment to is " We have our money give us more because what we sold you before is wothless to us"
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Re: The new SmartSYNC system

Post by djreiswig »

I take it as "Your Duramax consumables are for a now obsolete system. We don't want to give you credit for them. You will have to sell them second hand and buy the new more expensive ones so we can have more of your money."
I would hang on to them. When Hypertherm stops making them, you can get a premium for them.
Unless they come around and start supporting the Duramax again.
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Re: The new SmartSYNC system

Post by rdj357 »

djreiswig wrote: Fri Feb 25, 2022 5:56 pm I take it as "Your Duramax consumables are for a now obsolete system. We don't want to give you credit for them. You will have to sell them second hand and buy the new more expensive ones so we can have more of your money."
I would hang on to them. When Hypertherm stops making them, you can get a premium for them.
Unless they come around and start supporting the Duramax again.
You’re going to be hanging on to them for a looooooong time. We can still get consumables for the long since discontinued T60 torch for example.
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rdj357
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Re: The new SmartSYNC system

Post by rdj357 »

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Paid for with my very own money lest anyone be confused.
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