![Mr. Green :mrgreen:](./images/smilies/icon_mrgreen.gif)
JT
Fcapt10 wrote:Well, I am more than dissapointed with my new PM45xp. And the service that I am recieving from Hypertherm. I am not one to complain but for months now I have been dealing with a cutter that will not consistantly cut peices of metal. The first time it was hooked up to a cnc table the owner of the company that built the table ran a test cut and told me that the cutter was defective and it needed to be replaced. It was struggling to cut through 14ga sheet metal even running at 70% of book speed. And the start delay during post flow was extremely long. My first call to hypertherm ended with the tech support guy basically telling me that George Musak the owner of Delusional Design and myself didn't know what we were talking about and that it was a setting issue. Granted I am a newbe when it comes to cnc plasma and may not be able to articulate well with an engineer , however George sets up about 10 tables a week. Since then my PM45xp has been in the shop and had the main board replaced, had the air solenoid replaced, cost me hundreds of dollars in metal that it hasn't cut properly (I'm talking mid way through a pattern deciding to not cut completely through the metal) cost me three trips to the service center that is 40 plus miles away, not to mention the time involved. Now I am insisting on a new machine and was hoping to get it taken care of while on vacation and got an email that when I get back the sales rep for my area will need to evaluate it! This is not the way a large company shoukd do business if they want to stay reputable.
Fcapt10 wrote:I'm sorry if I have not been in touch. I have been on an extended trip and have been in many places where I have no internet connectivity. I sent you an email.