Plasmacam update - now help needed urgent....

[adbuch]

Since you are so far away from the US, I would think it wise to order some spares to have on hand for the future - motors, belts, bearings, etc. I am in the US and have pretty quick access to parts from Plasmacam, but I do keep at least one of everything on hand just in case. That includes spare controller, wiring harnesses, motors, encoders, carriage, gantry, gear racks, etc. Pretty much a complete spare table.

David

[Joe Jones]

That is a good idea, except that the cost of shipping those parts to Australia would be 'YUGE!

I bundled a rail riser kit into a small shoe box to mail to Australia. The cost was nearly $2,000.00(us) with the exchange rate, and insured shipping was nearly $800.00

Needless to say, the customer declined the sale.

Joe

[adbuch]

I routinely ship via USPS Priority Mail International Large Flat Rate box to Australia. The size of the box is 12x12x6 and weight limit is 20 lbs. Cost is $103.79 plus approx. $20 per $1000 of insured value. This would be perfect for shipping a controller, spare motors, encoders, belts, etc. The trick would be to get Plasmacam to ship with USPS at that price. I use Stamps.com.

David

ship to as.jpg

[Joe Jones]

How long does it take to get something to a customer in Australia?

Joe

[adbuch]

Typically 10 business days or so.

[johno down under]

I guess that I'm not the only one that has one of these here, but PlasmaCam still say there rep is metal form group here in Australia ...... they haven't been in business since covid hit us here 2 years ago
Cheers Johno