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CNC CONFIG ERROR

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saltydog
Posts: 34
Joined: Fri Oct 26, 2012 4:50 pm

CNC CONFIG ERROR

Postby saltydog » Fri Apr 18, 2014 2:57 pm

GOT A CNC CONFIG ERROR WHEN I OPEN CUT N COMMAND....CLICK OK THEN GET CNC CONTROLLER NOT RESPONDING AND TCP CONNECTION IS NOT ESTABLISHED!!!!!!!!!!!!!! WTF. WAS WORKING AN HOUR AGO, JUUST MOVED THE TORCH TO HOME POSITION AND IT STOPPED??? NEED HELP ASAP!!! AS USUAL TECH LINE JUST GOES TO MACHINE

saltydog
Posts: 34
Joined: Fri Oct 26, 2012 4:50 pm

Re: CNC CONFIG ERROR

Postby saltydog » Fri Apr 18, 2014 3:03 pm

JUST A RE-BOOT...THANKS TO JUSTIN FOR CALLING SO QUICK

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Team Tracker
Posts: 103
Joined: Thu Nov 18, 2010 7:36 pm
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Re: CNC CONFIG ERROR

Postby Team Tracker » Fri Apr 25, 2014 3:50 pm

saltydog wrote:GOT A CNC CONFIG ERROR WHEN I OPEN CUT N COMMAND....CLICK OK THEN GET CNC CONTROLLER NOT RESPONDING AND TCP CONNECTION IS NOT ESTABLISHED!!!!!!!!!!!!!! WTF. WAS WORKING AN HOUR AGO, JUUST MOVED THE TORCH TO HOME POSITION AND IT STOPPED??? NEED HELP ASAP!!! AS USUAL TECH LINE JUST GOES TO MACHINE


Glad Justin was able to return your call so quickly. You had called on a Saturday morning and that is the reason the Tech Line went right to the machine. It will always go to the machine after hours and on weekends however with our 24/7 tech support system you will get a return call very quickly as you experienced.
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rustygirl
Posts: 5
Joined: Tue Nov 24, 2009 2:50 pm

Re: CNC CONFIG ERROR

Postby rustygirl » Tue Jun 19, 2018 3:55 pm

having this same issue right now....rebooting has not worked

sjo426
Posts: 12
Joined: Sun Jul 07, 2013 10:31 pm

Re: CNC CONFIG ERROR

Postby sjo426 » Mon Jul 02, 2018 12:30 pm

Having the same issue as well, reboot didn't work. Waiting for support to call me back.

Also, I'm just a week or 2 into set up with this new machine. What is the wire for that is hanging off the torch?

I'm having all sorts of glitchy issues. The latest is the torch will not go all the way down to the metal, it will stop half way down and torch will engage. This along with the cut and command software just shutting down. Sometimes it opens back up to the point where it stopped, other time it thinks it's starting from home point. And since support hasn't been able to tell me how to jump to a point (they are working on a solution) I have hell trying to get it back to where it needs to be to start cutting again.

sjo426
Posts: 12
Joined: Sun Jul 07, 2013 10:31 pm

Re: CNC CONFIG ERROR

Postby sjo426 » Tue Jul 03, 2018 1:59 pm

Just a heads up, there appears to be a button under the computer housing (kind of under the housing where they keyboard mounts) that does some sort of reset. I do not know if you should/shouldn't press it whenever you want, but Tracker support had me press it to reset the connection issue.


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